Support

About Support Services

RNG Technology is always prepared for the worst-case scenario and will act calmly in the event of major disruptions in important cases.

From backup services to our emergency rescue services, we have always assisted the organizations we work with in becoming safer and more resilient in this journey that began many years ago in Turkey.

Every day, you'll have access to a team with over a century of combined experience answering real calls, performing restores, and performing recovery tests. We provide customer user guides for a wide range of infrastructures, applications, and industries.

We pay special attention to customer service. As RNG Technology, we've made it our mission to treat every customer the same way, no matter how big or small they are. We are more satisfied when our customers are satisfied.

Why use a managed service provider?

If you've gone through a disaster, you know that it's simply the worst day of any IT professionals' careers. There is great demand for a specialized team or person(s) to coordinate the rescue process.

You need to recover systems to ensure business continuity while addressing the root cause of the problem. Both tasks require complete concentration.

Situations that require everyone to work hard late into the night, performing tasks such as isolating and removing malware, rebuilding the storage system, cleaning the server room after a flood & etc. Achieving this during business reinstatement is more than any IT team can reasonably expect to handle.

What you need is an extra pair of hands. Expert support from skilled professionals, giving your team the space to fix the cause of the outage.

We take mutual responsibility

Our job is to make sure that your business can keep operating even if the worst-case scenarios come true. The impact is the same whether you are a large corporation with thousands of employees or a small business.

We protect your business.

We share responsibility and see your business as ours as a key pillar of how we support you to ensure its survival.

And this means:

  • From the moment you call us we take full responsibility of related issues. If an issue cannot be resolved right away, we will notify you as soon as possible and will not log you out until the problem is resolved.
  • We take your issues personally. If the issue is caused by another vendor or piece of software, we will not point the finger at anyone else; instead, we will speak with that provider and work out a solution. This is part of our multi-perspective business model and 360-degree solution.
  • We will notify you and follow up until the problem is resolved if we need to report a problem internally or to our software vendors.